Support
We are here to help with account access, safety reports, privacy requests, purchases, and technical issues.
Contact us
Email support@luvamora.com. Include your account phone number in masked form if possible, and never send your OTP or password.
For urgent safety concerns, contact local emergency services first. In India, dial 112.
Child safety
Report suspected underage accounts, grooming, sexual content involving minors, or any child sexual abuse and exploitation (CSAE) concern through Report in the app or by emailing support@luvamora.com. Reports are treated as a priority. We remove prohibited content, suspend or ban accounts, and report confirmed child sexual abuse material to the relevant authorities.
Account and privacy
You can request a copy of your data from the app, and delete your account from Settings or the account deletion page. Deletion deactivates your profile immediately and erases personal data after a 30-day grace period, except records we must keep for safety, financial, or legal reasons.
Purchases and refunds
Coin purchases are processed by Google Play. For payment failures, duplicate charges, or refunds, use Google Play’s order history and refund flow first, then contact us with the Google Play order ID if you need help.
Safety resources
Read our community guidelines and privacy policy. Use Report or Block in the app whenever someone makes you feel unsafe.